Managing Account Activity
Each time you visit our site, you should immediately login. The login button is available at the top right corner of every page.
Please take note that the login information will be your email address. Our site only accept one email address login.
All your previous and latest order information is stored here.
- View Order: view details of your order. You are able to print out your order details once you click View Order
- Reorder: a product you ordered previously will be added into your shopping cart
- Tracking Number : Only “completed” order status comes with a tracking number; click on the tracking number and you will be able to trace your parcel.
- Definition of “order status”:
|Payment Review||Payment under reviewed.
|Processing||Your order has been confirmed and we are in the midst of processing it.|
|Completed||We have shipped your order. Look for your order tracking code under Tracking # column, click on it and track your parcel.|
|Pending||We have yet to process your order.
|Suspected Fraud||Your payment method may have been recently reported as fraud. You will be contacted for more detailed payment information.|
|Refund||You have requested for a refund on this order.|
All product reviews you submitted is listed here.
|Submission date||Date you submitted your review(s)|
|Product||Product that you reviewed. You may click on the product and go to the product page|
|Status||Status of your review|
- Approved – your review is approved and you have earned 200 Reward Points in your account. Click Reward Points Summary for more information
- Pending Approval – your review is pending approval. Please take note that it may take up to 7 business days for approval. You may tick the notify box if you wish to receive email on your approved reviews.
|Rating||Your rating on this product|
|Review Detail||Your review description|
If you wish to delete or amend any of your reviews, please contact us
You may check your Gift Voucher value or balance here.
- Enter your Gift Voucher code, click Check Balance
You may see results of Gift Voucher Code, Balance and Expiry Date
All your received Gift Vouchers will be shown here as well:
|Code||The Gift Voucher code to be used during checkout|
|Balance||The value of the Gift Voucher|
|Expiry Date||All Gift Voucher has a standard 365-day expiration from purchase date, unless stated otherwise.|
You may check your latest Reward Points status here, for both Approved and Pending.
There will be two tables displaying your total earned points and spent points.Earning
|Points earned||Reward Points per transaction|
|Date||Date when you earned the points|
|Comment||How your points are earned (see below for definition)|
|Status||Status of your points
Comments on how the Reward Points are earned:-
- Reviews on products
- Subscribe to newsletter
|Points spent||Reward Points per transaction|
|Date||Date when you spent the points|
|Comment||Points spent on purchases|
|Status||Status of your points
|View details||Click to view detail for your Reward Points spending activity.|